ADK Video Editing -- Terms and Conditions of purchase -- Please read before purchasing your new custom NLE computer

ADK (Advanced Design of Kentucky) Policy & Terms

Please read, by ordering from Advanced Design of Kentucky you are agreeing to the following!

Warranty:

Extended computer warranties on computers are available for up to 2 years at the time of purchase. Already shipped computers warranty extensions are available for an additional fee prior to the expiration of the original warranty.

The removal of any lot numbers, stickers, or tags on any product ABSOLUTELY voids the warranty!

ANY marking on a product with marker or other staining substance voids the warranty!

Many warranties are through the manufacturer either from the date of purchase or after the first year, and most retail boxed products are through the manufacturer from date of purchase. if its in a computer then the manufacturer's warranty kicks in after our warranty (minimum 1 year) expires.

Some retail products we will take in for RMA at our discretion, we will at all times help you thru an RMA process.

Computers sold with an Express pick-up warranty: during the time of warranty there is NEVER an expense to you for warranty service.

Barebones computer's (no OS) carry 1 year parts, Oem CPU is one year, Retail Box is three year thru manufacturer.

Warranty/RMA shipping on Computer's sold! We expect a certain level of ability to replace parts. Replacing a bad power supply, hard drive, floppy, CD-RW, etc does NOT constitute a need for shipping the entire system back for repair. If you do not feel comfortable replacing parts, we will at our discretion pay a local computer store up to $40 per hour for part replacement. We charge $40 an hour labor, so if you take it to a store that charges $90 per hour we will not pay the difference. Most items we can talk you through replacement. Should a system need to be returned to us for repair, shipping both ways will be paid by the customer unless you bought an Express Pickup warranty. In this case shipping (two-day air via FedEx) both ways will paid by ADK Computers. Parts shipping is paid both directions by ADK Computers.

DAMAGE IN SHIPPING:

Products damaged in shipping must be reported to us within 48 hours. All shipping carriers have a very strict time limit.
Damages not reported to us within 14 days will in no way be paid for by us or the carrier.
Damaged products reported to us in the proper time frame will be picked up and repaired/replaced by us at no cost to you.
Damaged Computers do not constitute a refund, we will fix or replace at our discretion

2. Return Policy for Defective Items / Obtaining an RMA

Please provide us with the following information so that we may provide you with an RMA number:

1. The exact product you are needing replaced.

2. Name the product was ordered under.

3. *Exactly* what is wrong with the product (please don't just tell us it is "bad")

4. Invoice number and date

We offer two services for replacing a defective product.

Please let us know which method you want to use when you call

1. Advanced Replacement:

Call us with a Visa, MasterCard, Discover, or American Express number and we will send out a replacement to you immediately (based on it being in stock).

We may charge your card for the current value of the replacement part. You then have 15 days from the day we ship out your replacement product to get the defective product back to us.

If we receive the product within 15 days, we will reverse the entire charge.

If, within 15 days, we have not received the defective product, your card will be charged for the amount of the new unit, plus its shipping.

If we receive the defective product after 15 days, we will reverse the charge of the replacement product, but shipping and a 15% restock fee will apply based on the current market value of the product.

Some products (older, custom order, Laptops, or high end) may not be cross shipped, and may require us to ship back to vendor for replacement(2-4 weeks).

2. Standard Replacement:

Call for an RMA number.

Then send back the defective product, insured, to the address we provide.

Once we receive the part We will then ship out the replacement product,and then we don't need to charge on your credit card.

Regardless of which method you use to replace a defective product, the following applies:

DEFECTIVE ITEMS ARE FOR EXCHANGE ONLY FOR AN IDENTICAL ITEM.

NO REFUNDS NOR ANY OTHER ITEM MAY BE SUBSTITUTED WITHOUT A RESTOCKING FEE!

We may at our discretion allow trade ups.

All items sent back require an RMA Number and this number must be placed visibly on the outside of box you send the product back in or it will be refused by our receiving department.

All RMA's are for exchange of the product ONLY, ALL the accessories must be returned (for example, if your motherboard is bad send us back the motherboard, drivers, cables, and original box).

All products sent back to us must be sent prepaid freight and insured against loss or damage.

You must package a product properly or it will void the warranty and no refund or replacement will be given.

If a product arrives damaged no refund or replacement will be given and you must take up the damage claim with the courier you shipped it with, that is why you must insure it.

Proper packaging includes the item sealed in a static bag, not in direct contact with peanuts or other substances, and with at least 2 inches of bubble wrap completely surrounding the item, with peanuts or other shock-absorbing substance filling the remainder of the box.

All products sent back as defective will be tested by our technician.

All products that are found to be in complete working order will be subject to a $20 tech-bench fee plus a reimbursement to ADK for its shipping costs of shipping a replacement product.

So please, be sure your product really is defective.

Please make sure the RMA # is on the outside of the box or your package(s) will be refused.

All RMA's are to be sent to:

ADK Computers
RMA # xxxxx
1413 Poplar Ridge Rd
Alexandria KY 41001

3. Credit Policy:

Many Audio/Video products are 100% refundable aside from shipping.

Opened software in NEVER refundable

If you want to send a product back for any reason for credit, you must do so within 30 days from the date of invoice, NO refunds after 30 days.

We must have all original documentation, disks, boxes, etc., and everything must still be in original condition it was received in!

We will then issue you a credit on your credit card;

(or company check if you do not have a credit card) or company credit.

Canceled orders that have not shipped and is not special order will have 100% refund.

Please note that your credit is based on current market value (NOT NECESSARILY WHAT YOU PAID FOR THE PRODUCT AT THE TIME YOU BOUGHT IT) of the returned product at the time we receive it.

If you want a complete refund, there will be a 15% restocking fee on the current market value.

If you want company credit to be used however and whenever you want, we will deduct a 5% restocking fee and the shipping fees from the credit amount

There are no refunds on products damaged by the customer or any user with relationship to the customer.

Any product received that is physically damaged must be reported to ADK within 48 hours of receipt, either via e-mail or by phone.

Please allow up to two weeks after we receive the product for a refund to appear on your credit card.

Special order parts and certain high end parts will only be accepted back for credit with the realization that credit will only be after the parts are sold, at the fair market value we get for them. This includes but is not limited to: all SCSI parts, video cards over $300, Xeon processors and motherboards, and out of date products.

(3 B) Cancelled orders/Refunds:

Your Credit card is billed IMMEDIATELY for online orders, in most cases phone orders are billed immediately if shipping that day or the next is imminent.
You may request via phone order not to be charged until it ships. this does NOT apply to Computers, a minimum of 60% of the computer is required on day of purchase, and 100% of software and audio/video hardware.

3C) SYSTEMS:
Your Credit Card will be billed immediately for system orders.
If we ship it and you want a refund there will be a minimum 20% restock (up to as much as 30%) based on product value the day we get it back (NOT necessarily what you paid for it)
Assembly fees are NOT refundable and a dis-assembly fee WILL apply.
Shipping is also not refundable and you are responsible for the cost of shipping back to us no less than 3 day air.
If special order parts, then the parts will be sold prior to any credit given for those special parts.
Cancellation of a computer before it ships out will result in a minimum of 5% restock fee up to 25% restock and disassembly fee, depending on where we are in your assembly. Again, if special order/Retail Box items are in the system, credit for those items will be given once they are sold.
If for some reason we are unable to ship a product in a timely fashion and it did not say low or no stock on the website there will not be a fee charged.
Should we decide to do A "Pre-Order" basis eg. Up and coming new release of a product, we reserve the right to bill a credit card in advance (the biggest reason for this is the number of people who will order a new release from several vendors and then when we ship the card we get it returned back to us with a "I got it elsewhere and don't need it." This costs us money and time and a problem with Visa for numerous returns).

4. Payment Options:

Credit Card: We currently accept Visa, MasterCard, Discover,American Express and Paypal. there is NO surcharge, however we do give a 2% discount for checks, money orders.

We accept online payment/ over the phone of electronic checks.

Prepay: Pay only cost of products plus shipping and insurance. Please allow 10 days for check or money order to clear after we receive it here.

Other: We do not accept COD payments ever. We rarely accept purchase orders on an individual basis. Generally, we only accept them for government or military purchases, but since some larger companies only operate via POs we will consider it upon request.

5. Accounting Policy:

There will be a $25.00 fee on all returned checks.

All lawsuit expenses towards collecting bad debts are the buyer's responsibility and the venue will be Campbell County, KY.

6. Other Legal Policies:

ADK, at its sole discretion, may choose to either repair or replace any product (including laptops, new computers, and new items) returned within the warranty.

If neither repair nor replacement is possible, ADK will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal present market value.

ADK will be held harmless for any damages any products shipped from its locations or its affiliates locations may cause.

We reserve the right to notify you of other stipulations at a later time.

Any and all legal disputes will have a Venue of Campbell County, KY.

Other conditions may apply. Please feel free to contact us with any questions.

7. By ordering any merchandise from ADK Computers or any subsidiary of ADK Computers, whether via telephone, e-mail, our online catalog, in person, or through any other means, you agree to the preceding terms and conditions. Please feel free to contact us with any questions.