For over 17 Years ADK has been creating cutting-edge digital video NLE workstation desktops and video production laptops for both professional and amateur videographers, graphic designers, producers, live broadcast professionals, podcasters, game designers, 3D animators and post-production professionals worldwide. ADK Video Editing has an unparalleled reputation amongst professional and amateurs in offering the power, stability and tech support required to get the job done and never stop the creative flow.
Each system is carefully designed for performance, quiet operation, proper cooling and durability. We try to consult with every customer to make sure you get exactly the system you need. Components used in our systems are picked for their quality, performance, and stability and with a precise attention to detail in the assembly.
ADK Video Editing offers full installation and configuration services for your audio software and hardware in the shop, over the phone. Our expert staff will help make sure all your video software and video hardware is installed and configured for optimal performance and stability. This service is free with any video software or hardware you purchase with your ADK System. We can install up to 3 products you already own for free. It is $25 per item past that. In some cases, if we do not already have the product you use in our tech shop then we may require you to ship the item to us. Contact us by phone, email or live chat to discuss your installation options further.
Talk to our incredibly knowledgeable sales staff to help you realize your perfect video production, graphic design or animation computer. How much Ram? Which hard drives? Which processor is best? We will help you sort through these questions and more to make sure you get the right system.
Lifetime Tech Support **
As long as you own your ADK system (or hardware/software you bought from us) you have access to lifetime tech support**. Support is offered via phone and email. Hours of operation for support are currently Monday through Friday, 11am to 7pm EST. We can be flexible to offer support at other times, by appointment only. Our support is intended to make sure that your system is fully functional with your hardware and software that we support. There are instances where we do not support certain software/ hardware, as we know that it does not work. The customer is responsible for informing us of the hardware/ software they intend to use. There are also instances of where we will only support hardware if it is sent to us for installation. If a customer does not wish to take advantage of these services at our recommendation, we may not be able to ensure that all software/ hardware are going to be fully functional. ADK also maintains a very strict policy regarding pirated software. We will in no way support or install any pirated software at any time. Any system that is sent to us for repair or warranty service with pirated software will be subject to deletion of said software, or possible full restoration of system image to factory defaults. While we will assist customers to make sure that all hardware/ software is fully functional, it is not ADK's responsibility to teach the customer to use their software/ hardware. All software/ hardware use questions should be directed to the manufacturer. ADK reserves the right to revoke a customer's access to lifetime tech support** for abuse of this policy. Reasons for this revocation may include but are not limited to excessive questions as to the use of software not related to functionality as mentioned above, Refusal to follow directions that remedy the issue, as well as consistently repeating the same actions that are causing an issue when instructed not to by ADK.
** Lifetime support is predicated on the duration of the business relationship as long as ADK remains in business.
All ADK systems ship with a Factory restore image and USB recovery media. Ever get a virus, installed buggy software or hardware or just wanted or needed to reinstall windows? No worries you can use our factory Restore image and get back up and running in no time. Our systems also include full-featured backup software for creating your own backups of your OS and media drives. So you will be able to make your own system backups. When creating your own backups, you almost never need to deal with tedious software reinstalls. Saving you hours of headaches and lost business.